Service Policy

Return & Refund policy

Since these furniture are customized products, they cannot be returned or exchanged.

But you can still buy our products with confidence because

1. After the furniture is produced, we will strictly follow the color, size, workmanship, etc. you provide, take inspection pictures and videos and send them to the customer service team to answer customer questions and inspect the drawings (videos). When a product does not meet the customer’s requirements, we will ask the factory to rework and process the unqualified product until it meets the customer’s requirements. After the merchandiser accepts the qualified goods, he will be notified to arrange delivery. The merchandiser will contact the factory 7-10 calendar days before the shipment date to confirm the shipment status and confirm with the customer whether the goods can be received. After confirmation, we will feedback the shipping date to the quality inspection.

2. We offer 1 year warranty. If the furniture you purchased is damaged or unusable due to natural causes during this period, we will provide after-sales service. For furniture damaged by natural causes, if you don’t mind continuing to use it after repair, you can ask a local repairman to come and repair it for you. Repair costs will be borne by our sellers. For furniture that is damaged by natural causes and is unusable due to unwillingness to repair it, we will coordinate with the factory that produces the furniture to obtain various solutions for you.

Privacy Policy

A cookie is a small file created by a web server when browsing a website and stored on a user’s computer or other device by a computer browser. It is used to track and identify information that can be retrieved by the web server. This website uses cookies to enhance your interaction and provide you with convenience, but does not use cookies to record any personal data. Cookies help us remember and process the items in your shopping cart, understand and save your preferences so you have a better browsing experience when you return to the site in the future, and keep track of the ads you have clicked on.

Cookies may record information about your visit, including the type of browser and operating system you use, the last website you visited, your server IP address, the pages you visited, and the information you downloaded. Although these anonymous statistical data may be aggregated and used for broader statistical analysis by NITORI and the third-party network monitoring service providers we engage to improve our services, NITORI will not at any time obtain any personal information from you. Get these statistics in the data. Because we work with third-party service providers, the third-party service providers may also

set cookies on the website. Third-party cookies are set by third-party websites that are independent of this website. These third party service providers are responsible for the cookies they set on this website. If you would like to opt-out of all other types of technology we use on this site, you can block, delete or disable these cookies where your browser or device allows by changing your browser settings.

Service policy

After you have completed your purchase, if you end up abandoning the purchase for personal reasons, the reservation fee is non-refundable and the furniture purchase fee is refundable. Upon closing, 5% of the total amount of a single order is applied as a service fee.

Service fee: If the furniture costs 1500$, the service fee will be 75$.

Fees you need to know:

1 Payment (full payment for planning and start of production)

2 Service fee (5 of the total amount of the order)

3 Logistics fee (domestic logistics partially arranged logistics)

Shipping policy

After the customer places an order, we will coordinate the factory’s production cycle (about 45 to 60 natural days) and arrange delivery within 5 natural days of completion of production.The transportation method is by ship, so it takes a long time. It takes about 15 natural days to Hong Kong, about 20 natural days to Southeast Asia, and about 45 natural days to America.We will calculate the exact shipping cost for your order based on your geographic location, which you will see at checkout.

We can provide international shipping services to countries or regions except war-torn countries. If you use direct calculation shipping: We will calculate the shipping cost of your order directly, which you will see at checkout. The seller can set a longer delivery time for goods shipped internationally, such as 8-10 days. Template regarding tax instructions in international shipping: After your order arrives in your country, it may be affected by customs duties and incur additional charges. . The seller is not responsible for the corresponding costs, and all costs are borne by the buyer.